Ordering

Ordering from Joogii can be done via our online shop or via email joogii@joogiidesign.com. If you have any questions about your order, please contact joogii@joogiidesign.com.

Terms

Orders require a 100% non-refundable payment at the time of order. Packing, freight and insurance charges for furniture pieces and other special items are additional costs which must be added to the order. Goods will be ready to ship within the lead time specified. Lead times begin with receipt of deposit and order details. Orders must be paid in full, including shipping, handling, packing, storage, applicable taxes and service charges prior to shipment. Because of the hand-made nature of our products, there may be minor imperfections. We are not able to offer returns or exchanges. 

Shipping

All of our products are carefully and professionally packaged so that they arrive in the most ideal condition. Joogii uses various delivery services depending on the size and special requirements of the item. The T.S.S. Luminaire and small accessories ship domestically via UPS/FedEx and internationally via DHL. Large furniture items are padded and crated with white glove delivery providers. We cannot be held responsible for delays that are beyond our control. Every Joogii product is quality-checked before departure, but it is the customer’s responsibility to inspect each item upon delivery. Should you receive products in a damaged condition, claims for damage must be made against the carrier immediately.